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Hmm, I'm normally against tipping, but now I'm wondering if this might be a solution to the problems with 5-star rating systems. I've often thought that it wou

Hmm, I'm normally against tipping, but now I'm wondering if this might be a solution to the problems with 5-star rating systems. I've often thought that it would be better to have a simple thumb up/down for quality control and then a separate above-and-beyond option for recognising exceptional service, but that requires friction on the latter option to make it work properly. Initially I was thinking just requiring a minimum comment length would work, but having to tip e.g. $1 might be a good alternative to that.

wheelerwj 10y ago
ubers rating system used to be a lot simpler, this "give a compliment" shit is terrible, i dont even use it anymore. i miss in app tipping too. i really wish lyft was available in my area.
dnautics 10y ago
I often thought that the system should be "thumbs down"/"neutral"/"thumbs up" and if you give a thumbs up it prompts to tip, if you give a "thumbs down" it doesn't let you clear out unless you give at least one reason. On the other hand even with the uneven distribution of ratings, now median driver is of lower quality, you can really tell the difference between a 5.0 (really 4.95+ driver) and 4.8 driver; and a 4.8 driver and a 4.5-4.6 driver. I was a perfect 5.0 (100 consecutive perfect ratings) only twice during my career as a driver, but damn it felt good. Usually I hovered around 4.92-4.97, which can look like a 5.0 to the passenger. There is an interesting feedback effect that a lot of drivers don't understand. If a passenger sees that your rating is lower, then they will be more in tuned to the defects in the experience you deliver; If they see that your rating is higher, they will overlook some of the problems. Moreover, if you see that your rating is low, you're more likely to have a generally negative disposition and project an attitude that is going to make it harder to get back up there. Psychological management is a key part of the driver experience. I once counseled a young driver who was distraught that he was a 4.6 average driver, leading to a generally negative attitude to his passengers (and probably some good passengers saw his score and cancelled on him too) and I told him that he needed to either break out of a negative cycle or quit driving.

wheelerwj 10y ago

ubers rating system used to be a lot simpler, this "give a compliment" shit is terrible, i dont even use it anymore. i miss in app tipping too. i really wish lyft was available in my area.

dnautics 10y ago

I often thought that the system should be "thumbs down"/"neutral"/"thumbs up" and if you give a thumbs up it prompts to tip, if you give a "thumbs down" it doesn't let you clear out unless you give at least one reason. On the other hand even with the uneven distribution of ratings, now median driver is of lower quality, you can really tell the difference between a 5.0 (really 4.95+ driver) and 4.8 driver; and a 4.8 driver and a 4.5-4.6 driver. I was a perfect 5.0 (100 consecutive perfect ratings) only twice during my career as a driver, but damn it felt good. Usually I hovered around 4.92-4.97, which can look like a 5.0 to the passenger. There is an interesting feedback effect that a lot of drivers don't understand. If a passenger sees that your rating is lower, then they will be more in tuned to the defects in the experience you deliver; If they see that your rating is higher, they will overlook some of the problems. Moreover, if you see that your rating is low, you're more likely to have a generally negative disposition and project an attitude that is going to make it harder to get back up there. Psychological management is a key part of the driver experience. I once counseled a young driver who was distraught that he was a 4.6 average driver, leading to a generally negative attitude to his passengers (and probably some good passengers saw his score and cancelled on him too) and I told him that he needed to either break out of a negative cycle or quit driving.