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If you're actually calculating an NPS, the non-respondents should be considered detractors for a more accurate rating. Happy to talk more if you're interested (
by heliostatic 10y ago
If you're actually calculating an NPS, the non-respondents should be considered detractors for a more accurate rating. Happy to talk more if you're interested (have done a lot of this as a user researcher).
- sytse 10y agoCool! Thanks for the offer for help. Can you maybe reach out to joan@gitlab.com?