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Did Uber change the way they deal with driver ratings? Their "rank and yank" system [1] was once the object of considerate consternation. You would think that i
by wwwdonohue 10y ago
Did Uber change the way they deal with driver ratings? Their "rank and yank" system [1] was once the object of considerate consternation. You would think that it would have been quite effective at dealing with "aggressive, tip-hustling" drivers.
[1] http://www.ridesharingdriver.com/low-uber-driver-ratings-a-checklist-to-bring-them-back-up/ http://www.ridesharingdriver.com/low-uber-driver-ratings-a-c...
- orange_county 10y agoI imagine the rating system would handle this effectively. I would really be annoyed if the driver was pulling the same stunts that was listed in the article.
- raldi 10y agoWhat does "rank and yank" mean? It's not mentioned on the page you linked to.
- pmorici 10y agoThey cut anyone with a rating below X where X is determined market by market in order to balance out the number of new drivers they have coming in with the number of drivers they are cutting for bad ratings and also taking into account growth for demand in the market. In new or rapidly growing markets they hardly cut anyone ever but in mature markets with ample supplies of drivers they demand a very high average rating. At one point the cut off for being let go in LA for example was something like 4.6 out of 5.
- toomuchtodo 10y agoIt appears only the desperate drivers are left in the system, making ranking and yanking self-defeating unless Uber wants to continue to canabilize its diminishing capacity.