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Google Fiber suffered the same fate that many other pet projects do at Google. Google got bored when it wasn't as easy as a few steps, and just dumped the proj

by urda 10y ago

Google Fiber suffered the same fate that many other pet projects do at Google. Google got bored when it wasn't as easy as a few steps, and just dumped the project. Also the whole needing "customer service" thing doesn't fit with the Google life either. It was a nice gesture, but if they had put forth any actual effort into it they would have had an actual rollout in the market.

nikcub 10y ago
They didn't get bored - they hired Ruth Porat as CFO and she trimmed many of the high-cost no/low return projects.
bitmapbrother 10y ago
It's still in operation and, as others have mentioned, the support was very responsive and friendly. So why exactly are you complaining again? https://fiber.google.com/about/ https://fiber.google.com/about/ https://fiber.google.com/newcities/#viewcities https://fiber.google.com/newcities/#viewcities
- MrLeap 10y ago
  Right? I've got Google Fiber in my house and it's awesome. The hardware is solid, installation was fast. It's cheap and more reliable than my last TWC service was... Not to mention when I called to cancel my TWC service the "retention specialist" straight up told me blatant indefensible lies to try and retain me. I'm never going to give TWC another dime.
  - pm90 10y ago
    TWC is one of the most dishonest companies I've ever dealt with. I second the fact about lying...absolutely hate that company, couldn't believe how I went through one year of their "service".
- urda 10y ago
  Still in operation in what, just a handful of markets? So it's the classic "works great for me, but the rest of the country forget em". By those metrics Comcast is doing fantastic considering I've only had two outages with them while living on the West Coast, and they have a much larger market. The google fiber (and customer service at Google in general) rollout is a complete joke for 2016, 2017 standards. Google has the time, capital, and resources to hit more markets. They got bored and the project is literally halted. Ask Louisville, they are still waiting for their "rollout" (which, odds are, isn't happening).
- urda 10y ago
  Oh hey check it out: https://arstechnica.com/information-technology/2017/03/google-fiber-reportedly-canceling-installations-in-kansas-city/ https://arstechnica.com/information-technology/2017/03/googl... Google just up and cancels on Kansas City customers, with no reason if or when they will be able to get service. Yeah that's some fantastic customer support by Google!

by urda 10y ago

nikcub 10y ago

They didn't get bored - they hired Ruth Porat as CFO and she trimmed many of the high-cost no/low return projects.

bitmapbrother 10y ago

It's still in operation and, as others have mentioned, the support was very responsive and friendly. So why exactly are you complaining again? https://fiber.google.com/about/ https://fiber.google.com/about/ https://fiber.google.com/newcities/#viewcities https://fiber.google.com/newcities/#viewcities

MrLeap 10y ago
Right? I've got Google Fiber in my house and it's awesome. The hardware is solid, installation was fast. It's cheap and more reliable than my last TWC service was... Not to mention when I called to cancel my TWC service the "retention specialist" straight up told me blatant indefensible lies to try and retain me. I'm never going to give TWC another dime.
- pm90 10y ago
  TWC is one of the most dishonest companies I've ever dealt with. I second the fact about lying...absolutely hate that company, couldn't believe how I went through one year of their "service".
urda 10y ago
Still in operation in what, just a handful of markets? So it's the classic "works great for me, but the rest of the country forget em". By those metrics Comcast is doing fantastic considering I've only had two outages with them while living on the West Coast, and they have a much larger market. The google fiber (and customer service at Google in general) rollout is a complete joke for 2016, 2017 standards. Google has the time, capital, and resources to hit more markets. They got bored and the project is literally halted. Ask Louisville, they are still waiting for their "rollout" (which, odds are, isn't happening).
urda 10y ago
Oh hey check it out: https://arstechnica.com/information-technology/2017/03/google-fiber-reportedly-canceling-installations-in-kansas-city/ https://arstechnica.com/information-technology/2017/03/googl... Google just up and cancels on Kansas City customers, with no reason if or when they will be able to get service. Yeah that's some fantastic customer support by Google!