E-mail worked for me when I needed to ask them a question. The whole thing was resolved in less than a day, and it was painless. From what I've seen they're pre

E-mail worked for me when I needed to ask them a question. The whole thing was resolved in less than a day, and it was painless. From what I've seen they're pretty active here in comments too, and seem inclined to reply to reasonable questions posed to them, including, "Mind if I send you an e-mail detailing some concerns?" Talk to them... they're people.