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Actually, the PagerDuty integration for Slack allows in-Slack acknowledgement (and/or resolution) of alerts. (we used this in addition to, not in lieu of, the

• lima 10y ago
  With PagerDuty on top it's fine from an operational point of view (you'll still have to trust both PagerDuty and Slack to keep your data secure). > fine-grained notifications A common approach is having a "alerts" channel that grabs everyones attention, even though most alerts are only relevant for a small subset of people. A company-wide #general channel is bad enough, and an #alerts channel only makes it worse. You can totally do this with Slack by having something like PagerDuty in-between. We use a custom-written alerting broker that makes it easier to correctly handle some of the more complicated cases but it's pretty much the same idea.
  • pavel_lishin 10y ago
    If your company is large enough to have alerts that aren't universally applicable, it makes sense to create different channels for different alerts, grouped however you want.
    • lima 10y ago
      Totally agree, it's exactly what we do. The broker sits in between and decide which alert goes where.