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Since I sell access to web based software I don't have to ship anything and the product is "delivered" instantly. Since your "delivery" is not a discrete item
by DrScump 10y ago
Since I sell access to web based software I don't have to ship anything and the product is "delivered" instantly.
Since your "delivery" is not a discrete item and tracked by a common carrier they recognize (e.g. USPS, UPS, DHL, etc.), you also have zero protection from chargebacks. They won't even investigate beyond just taking back your money plus a fee.
- oblib 10y agoThat may be. I've not worried about it though because they do notify you and let you know there's been a request for a refund.
- CodeWriter23 10y agoPayPal won't accept a charge back from a user until the user has contacted the merchant first. So user complaint? issue a refund.
- DrScump 10y agoNot true at all. If a chargeback is filed with the card issuer first, Paypal takes the money directly from your account immediately, pending "investigation". I've personally experienced this several times (I have well over 10,000 transactions with Paypal).