4 ms·

2% dispute rate?! That would get you shut down at every merchant account provider I've ever dealt with. In fact, it's usually 0.5% or 1% max. One major bank gav

2% dispute rate?! That would get you shut down at every merchant account provider I've ever dealt with. In fact, it's usually 0.5% or 1% max. One major bank gave me 0.25% max. I've never seen an agreement that said 2% was ok. That's a very serious fraud problem. I've run an ecommerce store -- the chargeback rate was 0.1% (seriously, I calculated this from actual #s). Nothing in this story (except maybe the customer service issues) would be out of the ordinary for any merchant account. Edit: fixed chargeback rate

sabslaurent 10y ago
Not sure what kind of volume you were doing to get that chargeback rate. I was doing 500 sales a day, approximately $250k a month in volume when I was running, my dispute rate was high but chargebacks lost were minimal. Despite that, Paypal were aware of my dispute rate when they negotiated the terms of our agreement ($5000 set reserve + 10% rolling reserve) - they then woke up one day and closed my account without letting my appeal or negotiate or provide any information. I just get the run around...