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Traditional customer service channels are increasingly broken since they are seen as a cost center to be reduced by many companies. In particular, if you are tr
by ziszis 10y ago
Traditional customer service channels are increasingly broken since they are seen as a cost center to be reduced by many companies. In particular, if you are trying to cancel service or withdraw money it is even "worse" because not only do they have to pay the salary for the rep, they also lose money helping you.
If after one or two calls you don't get what you want, it is not worth retrying. I gave up after being placed in queue for an hour with Comcast. After finally getting ready to speak to a rep, I was informed by an automated message that they were closed for the day and to call back tomorrow.
Here is what I find works:
1) Least likely - Traditional customer support channel. Try once or twice at most.
2) More likely - Contact publicly on social media like Twitter (Comcast is actual great about this).
3) Most likely - Getting upvoted and written about here and elsewhere.
I would wait to engage with a lawyer as there is a good chance that someone from Paypal will popup in this thread. It is probably already surfacing in some internal emails at Paypal now. Good luck.
- sandworm101 10y agoIt is more than jusy cost. Many decisions seem like customer service but in fact are legal matters. Releasing funds isnt like reseting a password or reconnecting a telephone service. For those decisions that legally bind a company or that may violate various regs one often has to get management approval. Something as small as releasing a few hundred dollars, if that money is held due to a red flag, might even require board approval or at least be reportable to shareholders. It is silly that our laws dont have perspective, that a 100$ prize to the author of a story about syria is subject to the same rules as a 400k payment to a shadowy syrian bank operating out of a russian flat, but blame the people writing the laws. Or, dont treat or trust paypal like they were a bank. The OP seems to be canadian. Canadian banks have a stellar rep. Trust them, not some US money-moving website.
- deleted 10y ago[deleted]
- chillacy 10y agoWhat worked for me with Comcast was ultimately filing an FCC complaint, at which point someone from their executive customer relations team was assigned to me and was actually very responsive. It's just a shame I had to file an official complaint before getting decent support.
- deleted 10y ago[deleted]