There's a difference between "getting people to do what they say they will do" and getting people to do whatever is asked of them. Part of the culture describe

There's a difference between "getting people to do what they say they will do" and getting people to do whatever is asked of them. Part of the culture described in the article was honest capacity planning. The group didn't do whatever was asked; they honestly negotiated the workload. I don't think you can have a healthy no excuses culture without honest capacity planning.