Whatever kind of person Steve Blank is as a person is being discussed to death in the comments. I think that what this shows is that most people on HN have a lo

Whatever kind of person Steve Blank is as a person is being discussed to death in the comments. I think that what this shows is that most people on HN have a lot of scar tissue from bad management. Bad management will say "tell me your problems before they become excuses" but then ignore you, then, berate you when the deadline comes due. "Why isn't the project done?" "Well like I told you last week..." "Don't give me excuses!" We've all been there. What Steve Blank writes here is the outer dialog and what seems to be missing is the inner dialog - listen to what your reports say! When an engineer says to you, at the end of the day, "this component just doesn't make any sense and I don't know what to do to make it work" don't just slap them on the back on the way out the door and say "I'm sure you'll figure it out, just try a little harder," maybe you as a manager should engage a little more then in the moment.