In the tech support world, customer hand off is essentially a solved problem - they use ticket systems. Yes, alot of the software used is in-house developed tra

In the tech support world, customer hand off is essentially a solved problem - they use ticket systems. Yes, alot of the software used is in-house developed trash, and alot of companies (Comcast is probably the best known example of this) are full-on negligent in regards to training support techs, but again, we know how to, and in many places do, do way better.