People in the computer hardware/software repair industry should be infuriated by this as it erodes trust in their profession generally -- not just Best Buy. I

People in the computer hardware/software repair industry should be infuriated by this as it erodes trust in their profession generally -- not just Best Buy. I know I'll be recommending that friends and family just backup, destroy, and/or reinstall, and avoid repair shops unless absolutely necessary. And of course -- Don't buy from Best Buy.