5 ms·
Sounds like you need a better test->feedback->fix feedback loop. Only include people in your beta who will give you actionable material.. most consumers miss th
by masonlong 10y ago
Sounds like you need a better test->feedback->fix feedback loop. Only include people in your beta who will give you actionable material.. most consumers miss the point of a beta and think it just means 'early access to latest features'.
- qzervaas 10y agoCompletely agree. At the same time though even if it's a 5% rate of feedback, that's still valuable, I just wish it was higher. (Hence my defense of Planet having TOS requiring feedback for their beta).
- JorgeGT 10y agoIf your only reward for beta-testing is "early access to latest features" (i.e. no rewards afterwards) most people will assume the only point is indeed "early access to latest features". Many companies do this to test the robustness of their system by letting people in in controlled beta-invites waves instead of going 0 to 60 in a stampede inauguration. The tight loop you're referring to seems to me more typical of QA/QC testing, which is a paying job. Trying to pass this job into customers is tricky, since most of them are not interested in following tight reporting schedules or writing lengthy standardized reports.