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This has been interesting to read and raises an interesting question: it appears lots of you are leaving Zendesk and now using something else... 1) We still Ze
by verelo 10y ago
This has been interesting to read and raises an interesting question: it appears lots of you are leaving Zendesk and now using something else...
1) We still Zendesk here, what inspired you to leave?
2) What do you like about where you landed?
- BillFranklin 10y agoWe moved to Zendesk from Intercom for support. We still use Intercom, but just for product outreach and triggered messages. We have two former Zendeskers on our team, which is part of the reason we made the switch. But also because Zendesk has things that Intercom doesn't/didn't have at the time, like a help desk. You can also customize Zendesk with integrations pretty easily, such as by adding widgets[1]. Building and maintaining a Zendesk widget is a great developer experience. [1] https://www.zendesk.com/embeddables/ https://www.zendesk.com/embeddables/