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For https://snapcx.io https://snapcx.io , I have been experimenting with freshdesk, zendesk and zoho too. In end, as we are simple startup, I decided to stick w
by ajainy 10y ago
For https://snapcx.io https://snapcx.io , I have been experimenting with freshdesk, zendesk and zoho too. In end, as we are simple startup, I decided to stick with
- Straight email support
- asciidoc generated html pages for documentation https://snapcx.io/docs
- self hosted contact us form. (it sends email to support)
- free zendesk chat. (as of today, it's one or two chat request, which sends email to support email)
- As we are selling API subscription, I am hosting swagger based api explorer. (simple html page)
- https://snapcx.io/addressValidationAPI
My current gap is more intuitive documentation, which has search functionality and also in-built api explorer. I believe readme.io has both but no customer support features.
- brilliantcode 10y agolove the minimal approach but your quoted text is elongating horizontally. I don't know why the default behavior is like this for quoted text.
- iMuzz 10y agoHi Ajainy! Engineer from ReadMe here. We do have a support forum that you can enable[0] for your users. Is that the kind of customer support you were talking about? If not, I'd be curious to know what you meant! >[0] https://readme.readme.io/docs/submit-a-question https://readme.readme.io/docs/submit-a-question