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We just finished building our own customer support tool to save some money (we're a bootstrapped startup). We wanted live chat for customers that went straight
by bcarroll22 10y ago
We just finished building our own customer support tool to save some money (we're a bootstrapped startup). We wanted live chat for customers that went straight to our Slack, since we already use it for so much. We couldn't find anything else that worked the way we wanted, so we built it.
- yesimahuman 10y agoThis is such a startup thing to do :) Sounds like you might have another product pivot on your hands, would love to see what you've built! We've been dreaming of a slack + support integration that is more than just a stream of events.
- bcarroll22 10y agoWe're planning on extracting it in the near future so others can use it. Will definitely be posting it as a ShowHN when it's ready!
- et5000 10y agoYou could actually be living in a dream with Drift. https://www.drift.com/slack/ https://www.drift.com/slack/
- giarc 10y agoThat's very interesting. We use Slack a ton and just recently started on the Olark free plan (22 chats/month). I would love for chats to go to a separate slack channel instead of having to keep another tab open. Not to mention Olark doesn't have mobile support.
- bcarroll22 10y agoWe keep track of ticketing, so whenever a customer has a support question, it opens a new Slack channel as a "ticket", and invites the people you want added to support conversations.
- johne20 10y agoWe had the same desire, that is why we built Chatlio a few years ago. https://chatlio.com/ https://chatlio.com/
- giarc 10y agoLooks great! Thanks for sharing the link.