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Zendesk. We are thinking about switching to something else (currently looking at Freshdesk) as the service is getting disproportionally expensive with many user
by philippnagel 10y ago
Zendesk. We are thinking about switching to something else (currently looking at Freshdesk) as the service is getting disproportionally expensive with many users.
- deedubaya 10y agoIntercom is where it's at.
- scosman 10y ago[EDIT] I intended to make this comment about Desk.com, not Zendesk. Sorry! I can't speak to Zendesk, it might be amazing. [Original comment] Exporting your data when you leave is almost impossible. You'll need to keep paying even after you leave to keep your ticket history. I'd suggest moving sooner rather than later.
- leesalminen 10y agoI came across this[0] yesterday on HN. Apparently they can migrate ticket history, knowledge base, etc between Zendesk and Freshdesk. [0] https://www.help-desk-migration.com https://www.help-desk-migration.com