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Front + Intercom which gives us an email-based help desk, in-app chat and messaging, and a self-service FAQ help desk.
by nwenzel 10y ago
Front + Intercom which gives us an email-based help desk, in-app chat and messaging, and a self-service FAQ help desk.
- niel 10y agoFront + Intercom is the same combination we use. We're happy with Front's Intercom integration. We're still using Zendesk for Help Centre, but considering alternatives. Last time I checked, Intercom's help centre product was still lacking some features we needed, unfortunately. I think a big opportunity for Front is to make it easier to source content from different knowledge base systems (like Zendesk) to include snippets/links in emails without leaving Front. Perhaps a search box that inserts linked titles for Help Centre articles.