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StatusGator uses Freshdesk on the free plan and it's adequate for our needs. Freshdesk has worked flawlessly and beautifully handles triaging a few support req
by colinbartlett 10y ago
StatusGator uses Freshdesk on the free plan and it's adequate for our needs.
Freshdesk has worked flawlessly and beautifully handles triaging a few support requests and product feature suggestions every day. (Aside from a hiccup where I misconfigured notifications and inadvertently ignored dozens of tickets for a month... a PEBKAC issue.)
- crikli 10y ago+1 for Freshdesk. Came over from Zendesk and at the time at least it was (much) lower cost and worked better for our small biz. Great API as well with good docs.