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HelpScout (https://www.helpscout.net/ https://www.helpscout.net/). Brilliant piece of software built by a bunch of people that really care. Regular new features
by yalooze 10y ago
HelpScout (https://www.helpscout.net/ https://www.helpscout.net/). Brilliant piece of software built by a bunch of people that really care. Regular new features and improvements, an intelligent help desk that just gets out of the way, and docs for customer self-service (they have a private option for docs which we use for internal knowledgebases too)
- anarchitect 10y agoWe're not a startup, but we've had great success with Helpscout too. Our customer service team absolutely love it, to the point where it's difficult to convince them that Intercom is worth trying!
- michaelbuckbee 10y agoHelpscout is awesome. We use their API to put a "Summon Help" button in the footer of our app and auto generate help tickets that are pre-populated with all of contextual information that we need to then quickly solve the customer issues.
- polysaturate 10y agoYes, I can't approve of HelpScout enough, used them on the very generous fee tier. Was easy to use and the web app is pretty damn snappy.
- dmode 10y agoHow does HelpScout compare with Zendesk ?
- johns 10y agoAnother endorsement for HelpScout. Web app is great. iOS lacks features in a way that drives me crazy every day (team is well aware of them) but I still think it's the best available with fair pricing.
- josscrowcroft 10y agoI think we've been with HelpScout for around 4 years at https://openexchangerates.org https://openexchangerates.org. The service is great, and they just seem like a really honest, switched-on team.
- chrisked 10y agoLove their service. Also love their new pricing even as an old customer. The iOS app needs serious improvement though :)
- mthoms 10y agoI feel the need to temper all the praise Helpscout is getting in this thread. While Helpscout is good, it's very far from perfect.
- msaharia 10y agoDo you know any competitors?