3 ms·

None. Reason: Capacity and focus on product. Are we doing it wrong?

• andor 10y ago
  Do you have a feedback channel? How do you know your product is on track to meet customer needs?
  • bculper 10y ago
    We do have a "Beta feedback" process for all users (which is essentially a one-way communication for now) which allows us to gather their input. In addition to our Pirate analytics, we also use Mouseflow to observe user behavior. So we are gathering data both directly from users (although we could probably improve the beta feedback process) and from analytics, we just don't have a lot of extra time since we have other jobs at the moment.
• leesalminen 10y ago
  Depends on the product. We sell our software to business owners who use it to manage the majority of their day to day operations. A well thought out support system was needed on day 1.