I've had overall pretty good experiences in my year on GCP, particularly recently. I posted a question in Slack and one of the engineers on the product PM'd me

I've had overall pretty good experiences in my year on GCP, particularly recently. I posted a question in Slack and one of the engineers on the product PM'd me back within 15 mins to troubleshoot the problem. If you have to raise a ticket it's a bit more variable, but on the whole I've had every issue resolved satisfactorily.