5 ms·

OK, so here is consumer case: weekly video call to parents, who live separately. Duo? 1-on-1. Hangouts Meet? enterprise. Original Hangouts? Who knows how long i

by pound 10y ago

OK, so here is consumer case: weekly video call to parents, who live separately. Duo? 1-on-1. Hangouts Meet? enterprise. Original Hangouts? Who knows how long it will be here, but hey, Google Voice suddenly got updated after 5 years of neglect. Doesn't get any more clear than this.

ucaetano 10y ago
I'm not saying that they cover every use-case, just that now they have a very clear targeting. If they don't support your use-case, use someone else's product.
- pound 10y ago
  but is this use case seems that exotic to you? it's not a 'consumer' target then, but a '1-on-1' use case => segmenting by use cases
  - ucaetano 10y ago
    I think it is an uncommon use case, but I wouldn't say exotic. On the other hand, which of the latest services support it? WhatsApp doesn't, FaceTime doesn't (although they're rumored to soon). So I'd guess it isn't common enough to be launched in the initial versions. On your second point, yes, you're segmenting by use case, I was segmenting by target customer.
    - pound 10y ago
      no, how does supporting only one video call use case by app mean target is consumer and not that use case?
      - ucaetano 10y ago
        It isn't "supporting only one video" that mean the target is consumer. Allo & Duo have no enterprise features, and are publicly marketed to consumers. Hangouts is marketed & sold as part of GSuite, the enterprise productivity suite from Google. Targeting determines features, not the other way around.
        cwyers 10y ago
        > Hangouts is marketed & sold as part of GSuite, the enterprise productivity suite from Google. And is embedded inside consumer Gmail, and included by default on every Android phone I've seen since it replaced Google Talk or GChat or whatever it replaced. It's the default SMS app on a lot of Android devices. What's enterprise about it?
        dragonwriter 10y ago
        > and included by default on every Android phone I've seen since it replaced Google Talk or GChat or whatever it replaced. Hangouts has since been replaced by Messages as Google's primary Android SMS app, and by Allo as its primary Android internet-based text chat app, and by Duo as its primary Android video-call app.
        pound 10y ago
        Which means 'consumer' have no idea what app to use and when (and also learning that you better not to get used to any of them)
        ianmcgowan 10y ago
        Well that clears everything up nicely! ;-)
        laughfactory 10y ago
        Except that neither Messenger or Allo are embedded in Inbox or Gmail. It's Hangouts all the way there. I actually like Messenger, but it's lacking certain features so I always end up back on Hangouts. Plus, Messenger doesn't give me transcripts of voicemails. So "integrated" is pushing it. It's there, it's nice, but it's not everywhere and as useful as Hangouts is.
        dragonwriter 10y ago
        Hangouts being marketed primarily as part of GSuite and not as a consumer app is a recent pivot.
        10y ago

by pound 10y ago

ucaetano 10y ago

I'm not saying that they cover every use-case, just that now they have a very clear targeting. If they don't support your use-case, use someone else's product.

pound 10y ago
but is this use case seems that exotic to you? it's not a 'consumer' target then, but a '1-on-1' use case => segmenting by use cases
- ucaetano 10y ago
  I think it is an uncommon use case, but I wouldn't say exotic. On the other hand, which of the latest services support it? WhatsApp doesn't, FaceTime doesn't (although they're rumored to soon). So I'd guess it isn't common enough to be launched in the initial versions. On your second point, yes, you're segmenting by use case, I was segmenting by target customer.
  - pound 10y ago
    no, how does supporting only one video call use case by app mean target is consumer and not that use case?
    - ucaetano 10y ago
      It isn't "supporting only one video" that mean the target is consumer. Allo & Duo have no enterprise features, and are publicly marketed to consumers. Hangouts is marketed & sold as part of GSuite, the enterprise productivity suite from Google. Targeting determines features, not the other way around.
      - cwyers 10y ago
        > Hangouts is marketed & sold as part of GSuite, the enterprise productivity suite from Google. And is embedded inside consumer Gmail, and included by default on every Android phone I've seen since it replaced Google Talk or GChat or whatever it replaced. It's the default SMS app on a lot of Android devices. What's enterprise about it?
        dragonwriter 10y ago
        > and included by default on every Android phone I've seen since it replaced Google Talk or GChat or whatever it replaced. Hangouts has since been replaced by Messages as Google's primary Android SMS app, and by Allo as its primary Android internet-based text chat app, and by Duo as its primary Android video-call app.
        pound 10y ago
        Which means 'consumer' have no idea what app to use and when (and also learning that you better not to get used to any of them)
        ianmcgowan 10y ago
        Well that clears everything up nicely! ;-)
        laughfactory 10y ago
        Except that neither Messenger or Allo are embedded in Inbox or Gmail. It's Hangouts all the way there. I actually like Messenger, but it's lacking certain features so I always end up back on Hangouts. Plus, Messenger doesn't give me transcripts of voicemails. So "integrated" is pushing it. It's there, it's nice, but it's not everywhere and as useful as Hangouts is.
      - dragonwriter 10y ago
        Hangouts being marketed primarily as part of GSuite and not as a consumer app is a recent pivot.
      - 10y ago