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As Google tries to be more enterprise focused they will run into problems with customer relations. How am I trust a meeting service where I can't get anyone on
by deathhand 10y ago
As Google tries to be more enterprise focused they will run into problems with customer relations. How am I trust a meeting service where I can't get anyone on the phone if there is a problem? Is it just assumed that Google's reliability makes customer service issues a non-factor? This will be great for tech startups but really a non-starter for 'old guard' types.
- dragonwriter 10y ago> As Google tries to be more enterprise focused they will run into problems with customer relations. How am I trust a meeting service where I can't get anyone on the phone if there is a problem? Their paid support (separate from the paid service) for gCloud is rolling out a reformed set of offerings that focus very heavily on making sure that companies are able to scale to exactly the level of responsiveness they need [0]; if that's a sign of the general direction of their paid support, it seems to me that they have a handle on the need for support. [0] https://cloudplatform.googleblog.com/2017/03/reimagining-support-for-Google-Cloud-Platform-new-pricing-model-and-partnerships.html?m=1 https://cloudplatform.googleblog.com/2017/03/reimagining-sup...
- vvanders 10y agoYup, given their tendency to drop products and the lackluster support on the consumer offerings it's hard to not take a wait and see approach. (And before anyone jumps on me that consumer != enterprise, the culture of support your company sets at your flagship products will trickle down across orgs and cross-pollinate with public perception at the same time).