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Once your customers build a relationship with one of your mechanics, what's to stop them from contacting them directly? I know Homejoy had this problem where c

• khallil 10y ago
  So far we have seen no signs of leakage, and we've been monitoring it closely. A few reasons why leakage doesn't happen: - Unlike cleaning, this isn't a weekly service, so the incentive is less. - When our mechanics communicate with customers it gets routed through a Fiix phone number and/or 'business cards' with direct links to re-book them - Mechanics have also expressed that they don't want customers having their personal phone numbers because it actually takes long to quote out a customer (we've built software to do this instantly). - Because we do a high volume of repairs, we can get better parts costs than mechanics could on their own - By going through Fiix, the mechanic gets 'de-risked' as even if the customer complains, or things go wrong, they still get paid
  • nstart 10y ago
    > Because we do a high volume of repairs, we can get better parts costs than mechanics could on their own That's a massive plus point for all parties involved. Congrats on nailing that aspect