> cultural differences in how people rate This is an interesting problem, and yes, needs to be accommodated some how. I used to manage a SW product and servic

> cultural differences in how people rate This is an interesting problem, and yes, needs to be accommodated some how. I used to manage a SW product and service offering that had customers around the planet. We sent out quarterly report cards in order to ensure we were meeting customers needs. It was As and Bs exclusively except for one country that was Ds and Fs for the same level of quality and service. Some type of calibration or break down is needed.