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It goes both ways. I'm an Airbnb host and renter(1). Mostly I have had good experiences, but I have had more problems on the hosting side lately. I take pride i

by baus 10y ago

It goes both ways. I'm an Airbnb host and renter(1). Mostly I have had good experiences, but I have had more problems on the hosting side lately. I take pride in my property and lived there myself for years. But I've gotten guests who nit pick everything and then ask for a refund. I had one guest ask for a refund because there was snow in Tahoe, and they stayed for the full time anyway. Another guest wanted a refund because my shower curtains were expanding tension rods and not permanently mounted. Generally it still makes sense for me, but running an Airbnb well takes a lot of effort. I have a great support team, and I still struggle at times. (1) https://www.airbnb.com/rooms/12247150 https://www.airbnb.com/rooms/12247150

ryen 10y ago
Clearly those are lame asks from the renter. Does Airbnb assist you in those situations? If you forward those requests to Airbnb support will they prevent a bad review from showing?
- deleted 10y ago
  [deleted]
Jamsii 10y ago
Wifi network and password in the Airbnb listing description, is this a normal thing to do?
- baus 10y ago
  I had one renter complain that they couldn't get the wifi network and password (and again ask for a refund), so I just gave in and put it in the listing. Airbnb has a way to enter it securely, but most guests never figure it out. Airbnb should probably text the wifi network and password automatically when a property is booked Update: I'm on phone with AirBNB support about this right now. Frankly their phone support is pretty poor, eventhough I'm a "super host." They can't seem to answer basic questions about how the wifi network and password is provided to guests
  - saiya-jin 10y ago
    what I do - leave a paper on the desk with various info about the area, and which has wifi details on it. also points to router which has all network info with pwd on the backside.
exclusiv 10y ago
Tahoe is a tough market. Prices should be way higher for what you get in my opinion. I'm not in Tahoe but I can sleep 16+ people at my place and I have more problems when I have the price lower. I had guests complain once that there were a few things in one of the bedroom closets (still tons of storage for their stuff), some things in a small pile in the garage and some food in the cupboards (usually have ketchup, hot chocolate, popcorn, etc). I had my head of turnover go over and chat with them in person and removed all the stuff just to be nice. She told them that some of the things were destined for Goodwill and then the lady who was complaining started picking through it and her tone completely changed! They also showed up with a small towable U-haul full of stuff and a crazy amount of canned food for a short trip. This was a big trip for them. So sometimes people are just unrealistic. Complaining about some things in the bedroom closets - you're staying at my house! And the stuff in the pantry is for you to use! However, some people are spending a lot more of their money proportionately and they have different expectations because of this. They want everything to be perfect. Maybe they're being guilted by their spouse or family for spending that amount. They'll complain about really trivial things. I don't really like instant book because anyone can book. You have to do legal discrimination - AirBnB doesn't do much to help and hosts are often hesitant to leave bad reviews on renters for some reason. We had a group of 30+ sorority girls message us wanting to stay. Legally we're approved in our area for 16; if you're doing it right and you pay your TOT taxes and are registered - you get approved based on square footage. So of course we declined their request. If they instant booked, I'm not going to be able to kick them out, I'll get more wear and tear, and I could be fined by the city or get my license revoked. Not worth it. I see why Airbnb is pushing instant book but not participating helps me minimize risk.
- wnissen 10y ago
  Wait, can't you enforce the number of guests with Instant Book?
  - rootsudo 10y ago
    People lie. You still get negative feedback if you cancel a guest that is obviously lying. Sure, you can follow up w/ airbnb, but since they outsourced their staff to a Clearwater, FL and Ortigas, Metro Manila call center their SLA dropped from 24 hours to 2 weeks.

by baus 10y ago

ryen 10y ago

Clearly those are lame asks from the renter. Does Airbnb assist you in those situations? If you forward those requests to Airbnb support will they prevent a bad review from showing?

deleted 10y ago
[deleted]

Jamsii 10y ago

Wifi network and password in the Airbnb listing description, is this a normal thing to do?

baus 10y ago
I had one renter complain that they couldn't get the wifi network and password (and again ask for a refund), so I just gave in and put it in the listing. Airbnb has a way to enter it securely, but most guests never figure it out. Airbnb should probably text the wifi network and password automatically when a property is booked Update: I'm on phone with AirBNB support about this right now. Frankly their phone support is pretty poor, eventhough I'm a "super host." They can't seem to answer basic questions about how the wifi network and password is provided to guests
- saiya-jin 10y ago
  what I do - leave a paper on the desk with various info about the area, and which has wifi details on it. also points to router which has all network info with pwd on the backside.

exclusiv 10y ago

Tahoe is a tough market. Prices should be way higher for what you get in my opinion. I'm not in Tahoe but I can sleep 16+ people at my place and I have more problems when I have the price lower. I had guests complain once that there were a few things in one of the bedroom closets (still tons of storage for their stuff), some things in a small pile in the garage and some food in the cupboards (usually have ketchup, hot chocolate, popcorn, etc). I had my head of turnover go over and chat with them in person and removed all the stuff just to be nice. She told them that some of the things were destined for Goodwill and then the lady who was complaining started picking through it and her tone completely changed! They also showed up with a small towable U-haul full of stuff and a crazy amount of canned food for a short trip. This was a big trip for them. So sometimes people are just unrealistic. Complaining about some things in the bedroom closets - you're staying at my house! And the stuff in the pantry is for you to use! However, some people are spending a lot more of their money proportionately and they have different expectations because of this. They want everything to be perfect. Maybe they're being guilted by their spouse or family for spending that amount. They'll complain about really trivial things. I don't really like instant book because anyone can book. You have to do legal discrimination - AirBnB doesn't do much to help and hosts are often hesitant to leave bad reviews on renters for some reason. We had a group of 30+ sorority girls message us wanting to stay. Legally we're approved in our area for 16; if you're doing it right and you pay your TOT taxes and are registered - you get approved based on square footage. So of course we declined their request. If they instant booked, I'm not going to be able to kick them out, I'll get more wear and tear, and I could be fined by the city or get my license revoked. Not worth it. I see why Airbnb is pushing instant book but not participating helps me minimize risk.

wnissen 10y ago
Wait, can't you enforce the number of guests with Instant Book?
- rootsudo 10y ago
  People lie. You still get negative feedback if you cancel a guest that is obviously lying. Sure, you can follow up w/ airbnb, but since they outsourced their staff to a Clearwater, FL and Ortigas, Metro Manila call center their SLA dropped from 24 hours to 2 weeks.