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All reports indicate that GCP is run very differently from the other products. They had a rocky start as they were apparently ramping up the support organizati

All reports indicate that GCP is run very differently from the other products. They had a rocky start as they were apparently ramping up the support organization, but these days I'm hearing nothing but praise. They're getting very good at transparency. They have numerous mailing lists [1] ("Google Groups", ugh) for things like product release notes and planned changes. They just opened a public issue tracker [2] that covers the entire Google Cloud Platform. If you're into Kubernetes/GKE, the Google team is also very active and responsive. [1] https://cloud.google.com/support/docs/groups https://cloud.google.com/support/docs/groups [2] https://issuetracker.google.com/ https://issuetracker.google.com/

_wmd 10y ago
Try hosting a web site that serves Iranian people or a variety of other embargoed countries on GCP. You can't, nor will you find any hint of it documented anywhere, or any legal indication things must be this way. At the simplest level when I buy compute time that looks like everybody else's compute time, I don't want to find after the fact that its provisioning is entangled in some weird corporate ideology that is now impacting my end users, left waiting to be discovered by the unsuspecting victim long after they've made plans around GCP. (This is a true story from 2 months back, same shit used to happen with App Engine all the time)
- lobster_johnson 10y ago
  What on earth does that have to do with the quality of their support?
  - _wmd 10y ago
    Massive intentionally undocumented gaps in service? That's the antithesis of support
    - lobster_johnson 10y ago
      Support == help desk. Not "features".
    - euyyn 10y ago
      Why would you think there's an intention to hide it?
- daenney 10y ago
  That's because Google, as an American company, needs to ensure it doesn't violate certain trade embargoes, trade export law and other sanctions imposed on specific countries, like Iran. Here is a list of likely affected territories: https://support.google.com/a/answer/2891389?hl=en https://support.google.com/a/answer/2891389?hl=en Google restricts access to some of its business services in certain countries or regions, such as Crimea, Cuba, Iran, North Korea, Sudan, and Syria. If you try to sign in to these services from these countries or regions, the following error appears: You appear to be signing in from a country where G Suite accounts are not supported. Certain Google services, such as Gmail, might be available in these countries or regions for personal use, but not for business or education use. Though some of the Google services are available for personal use in those countries, commercial use is restricted. A cloud would count as commercial use, even if it's only to host your own stuff. GCP is far from the only cloud to suffer from it and many other services impose this too. The Docker Hub does it too for example.
  - justinclift 10y ago
    Didn't Iran come off the US embargo list a few months back, with a bunch of media fanfare at the time?
- manigandham 10y ago
  This is global politics, not a single corporation. Your complaints are against the completely wrong entity here.
- jasonvorhe 10y ago
  Complain to the US government.

_wmd 10y ago

Try hosting a web site that serves Iranian people or a variety of other embargoed countries on GCP. You can't, nor will you find any hint of it documented anywhere, or any legal indication things must be this way. At the simplest level when I buy compute time that looks like everybody else's compute time, I don't want to find after the fact that its provisioning is entangled in some weird corporate ideology that is now impacting my end users, left waiting to be discovered by the unsuspecting victim long after they've made plans around GCP. (This is a true story from 2 months back, same shit used to happen with App Engine all the time)

lobster_johnson 10y ago
What on earth does that have to do with the quality of their support?
- _wmd 10y ago
  Massive intentionally undocumented gaps in service? That's the antithesis of support
  - lobster_johnson 10y ago
    Support == help desk. Not "features".
  - euyyn 10y ago
    Why would you think there's an intention to hide it?
daenney 10y ago
That's because Google, as an American company, needs to ensure it doesn't violate certain trade embargoes, trade export law and other sanctions imposed on specific countries, like Iran. Here is a list of likely affected territories: https://support.google.com/a/answer/2891389?hl=en https://support.google.com/a/answer/2891389?hl=en Google restricts access to some of its business services in certain countries or regions, such as Crimea, Cuba, Iran, North Korea, Sudan, and Syria. If you try to sign in to these services from these countries or regions, the following error appears: You appear to be signing in from a country where G Suite accounts are not supported. Certain Google services, such as Gmail, might be available in these countries or regions for personal use, but not for business or education use. Though some of the Google services are available for personal use in those countries, commercial use is restricted. A cloud would count as commercial use, even if it's only to host your own stuff. GCP is far from the only cloud to suffer from it and many other services impose this too. The Docker Hub does it too for example.
- justinclift 10y ago
  Didn't Iran come off the US embargo list a few months back, with a bunch of media fanfare at the time?
manigandham 10y ago
This is global politics, not a single corporation. Your complaints are against the completely wrong entity here.
jasonvorhe 10y ago
Complain to the US government.