I'm with you by liking bugzilla. It's also my favorite after JIRA. But JIRA better for people with few IT background. Sometimes we do organize project of non I

I'm with you by liking bugzilla. It's also my favorite after JIRA. But JIRA better for people with few IT background. Sometimes we do organize project of non IT context or involve people which are not familiar with IT and tracking systems. That people liked JIRA more than bugzilla.