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Assuming all the images reported by the BBC were what they say they were, Facebook handled the case very poorly, especially the part where they reported BBC jou

Assuming all the images reported by the BBC were what they say they were, Facebook handled the case very poorly, especially the part where they reported BBC journalists to the police. The least Facebook could have done was to acknowledge the journalists' role in being proactive about reporting abuse, have a human review the images and delete whatever was illegal or against their ToS. This incident raises the question of how a company like Facebook should deal with people reporting content. There is no concept of community moderation in FB where specific users are moderators and can deal with reports of abuse. Maybe facebook should consider community led moderation efforts until the bots are ready to take over. Community led moderation efforts (not specifically dealing with reports of abuse) generally work very well for large communities where the company building the product does not have the bandwidth to deal with moderation. Some examples that come to mind : reddit, stackoverflow.

Latty 10y ago
Community moderation just won't work with Facebook - the whole point of FB is that it's gated communities. Your options are to only moderate the public areas (which may catch some, but not the vast majority of the content they are talking about here), allow moderators to access private areas (which leads to invasion of privacy that is a different problem - imagine the "strangers can sign up for moderation and see your private stuff!" headlines), or only allow moderation over content they can see, which means not catching this kind of stuff, as the only people in those communities are a part of it (or investagative journalists, I guess).
pimmen 10y ago
Just like Stackoverflow though, you would have to use achievements or something in order to give users more influence over time, lest we have a rogue troublemaker deleting everything. But what are those achievements going to be based on for a site where the number one use case is to keep up with friends and relatives? How many people shared your image? How many people reacted to it? Reddit and Stackoverflow have topics they discuss, and it's easy to know what's a contribution to that discussion. My baby picture might be a big contributor to the conversation between my relatives, it might be very distracting for my colleagues.
jauer 10y ago
> have a human review the images and delete whatever was illegal or against their ToS. Except the BBC didn't "report" it (provide a link to it), they "distributed" it (spread the actual content). Online hosts/services have to report distribution or they are liable: 18 U.S.C. § 2258A / https://www.law.cornell.edu/uscode/text/18/2258A https://www.law.cornell.edu/uscode/text/18/2258A

Latty 10y ago

Community moderation just won't work with Facebook - the whole point of FB is that it's gated communities. Your options are to only moderate the public areas (which may catch some, but not the vast majority of the content they are talking about here), allow moderators to access private areas (which leads to invasion of privacy that is a different problem - imagine the "strangers can sign up for moderation and see your private stuff!" headlines), or only allow moderation over content they can see, which means not catching this kind of stuff, as the only people in those communities are a part of it (or investagative journalists, I guess).

pimmen 10y ago

Just like Stackoverflow though, you would have to use achievements or something in order to give users more influence over time, lest we have a rogue troublemaker deleting everything. But what are those achievements going to be based on for a site where the number one use case is to keep up with friends and relatives? How many people shared your image? How many people reacted to it? Reddit and Stackoverflow have topics they discuss, and it's easy to know what's a contribution to that discussion. My baby picture might be a big contributor to the conversation between my relatives, it might be very distracting for my colleagues.

jauer 10y ago

> have a human review the images and delete whatever was illegal or against their ToS. Except the BBC didn't "report" it (provide a link to it), they "distributed" it (spread the actual content). Online hosts/services have to report distribution or they are liable: 18 U.S.C. § 2258A / https://www.law.cornell.edu/uscode/text/18/2258A https://www.law.cornell.edu/uscode/text/18/2258A