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As someone who worked in Amazon's supply chain, I'd have to say that WalMart anecdotally smashed us with their planning and buying technology. They had an entir

As someone who worked in Amazon's supply chain, I'd have to say that WalMart anecdotally smashed us with their planning and buying technology. They had an entire system of weather-based inventory adjustments. I've heard stories of inventory being pulled off of shelves in the midwest to reroute to Florida a week in advance of a hurricane, well before the local authorities had even issuing weather alerts. I'm talking batteries, water, prepackaged foods, etc. Their planning systems are pretty magnificent. The whole customer experience for Amazon so much better though. It's definitely not perfect, but we went through a lot of trouble to be as accurate and upfront about delivery expectations, prices, alternative products, accurate reviews, etc. Walmart still has a ways to catch up on the customer side.

trome 10y ago
Walmart fundamentally doesn't give a crap about the customer, and it shows. They know that at 2am, they are the only place your gonna be able to buy bedding, a cable modem, etc. and thus will staff the front end with 1 cashier to deal with a line of 20+ customers. Returns are even worse, they will not comply with the store policy they have clearly printed on the signage behind them (eg: Store credit for an airbed that was defective and brought back the same day). That being said, Amazon is sitting much worse with me than Walmart right now, over the past year I've had issues with 1/3rd of the products I've ordered off Amazon (bad mouse, Evo+ card performing at 6MB/s when rated for 25MB/s), and I'd never shop at any of the Amazon brick & mortar stores going up in Ballard or other parts of the city due to this. Amazon would likely sell me e.coli covered veggies at their current success rate.