3 ms·

I had a similar experience where the laptop arrived a month after the expected date and it took two weeks of calling dell to sort it out. Given that I can get a

I had a similar experience where the laptop arrived a month after the expected date and it took two weeks of calling dell to sort it out. Given that I can get a new apple product delivered in three days, hassle free, I will never ever buy dell again and tell anybody who will listen not to either.

kohanz 10y ago
Did you keep or return the laptop? If you kept it, how do you like it?
- dkersten 10y ago
  I kept it because at that point the hassle was over and returning it would have been more hassle. I didn't cancel it before it arrived because I really needed a laptop. However, I switched jobs a few days before it arrived and got a work MBP so ended up not using the Dell and selling it a few weeks later. It was the 2015 model and it was a nice laptop. A friend of mine also got one (same model) and still loves his. My impression is that they (or at least the 2015 models) are great laptops, but I have no desire to ever deal with Dell again. Interestingly, I'm looking for a new laptop right now and was briefly excited for this one, but then remembered my ordeal and read others' here. I will probably get a MacBook instead unless I find a decent non-dell alternative. It has to be a good bit cheaper than a MacBook (any) otherwise I may as well just get that instead.
  - kohanz 10y ago
    Thanks for responding. I found out today that the 2016 MBP is now in the refurb store, which brings it down to my price point. I called up Dell and tried to cancel my order, but since it is already "work-in-progress", they cannot guarantee that they will be able to cancel and I might still receive the laptop. Either way, I think I'll be cancelling/returning the XPS and getting a non-touch refurb MBP with same specs, except the i5 instead of the i7, which I don't think will affect me much.

3 ms·

I had a similar experience where the laptop arrived a month after the expected date and it took two weeks of calling dell to sort it out. Given that I can get a

by dkersten 10y ago

kohanz 10y ago
Did you keep or return the laptop? If you kept it, how do you like it?
- dkersten 10y ago
  I kept it because at that point the hassle was over and returning it would have been more hassle. I didn't cancel it before it arrived because I really needed a laptop. However, I switched jobs a few days before it arrived and got a work MBP so ended up not using the Dell and selling it a few weeks later. It was the 2015 model and it was a nice laptop. A friend of mine also got one (same model) and still loves his. My impression is that they (or at least the 2015 models) are great laptops, but I have no desire to ever deal with Dell again. Interestingly, I'm looking for a new laptop right now and was briefly excited for this one, but then remembered my ordeal and read others' here. I will probably get a MacBook instead unless I find a decent non-dell alternative. It has to be a good bit cheaper than a MacBook (any) otherwise I may as well just get that instead.
  - kohanz 10y ago
    Thanks for responding. I found out today that the 2016 MBP is now in the refurb store, which brings it down to my price point. I called up Dell and tried to cancel my order, but since it is already "work-in-progress", they cannot guarantee that they will be able to cancel and I might still receive the laptop. Either way, I think I'll be cancelling/returning the XPS and getting a non-touch refurb MBP with same specs, except the i5 instead of the i7, which I don't think will affect me much.