As the sibling poster said, the point is that one often has to jump through hoops. According to EU laws, the seller has to prove that the customer did not break

As the sibling poster said, the point is that one often has to jump through hoops. According to EU laws, the seller has to prove that the customer did not break an item [1]. However, in practice, many companies make it their customer's problem, because they know that most people do not have the resources or time to sue them. Also, even if a company is cooperative, in Germany they normally have 14 days to give you a replacement (except IIRC if it disadvantages you badly). While that is acceptable in some cases, being without a laptop for two weeks can suck. [1] IANAL, but according to German law, when a purchase is broken immediately after buying you have the choice of getting a repair or replacement.