This is true, but the hoops you have to jump through to prove a defect and get said return varies greatly between companies. I think the point of the Apple stor

This is true, but the hoops you have to jump through to prove a defect and get said return varies greatly between companies. I think the point of the Apple story is they do it without asking any questions. From what I've read, Dell for example will have you spending at least an hour or two on the phone or in a chat with someone who may end up arguing with you about whether something is an actual defect or not. There's a big difference in how customers are treated.