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As a counterpoint, I've never had a positive experience with Instacart. Whenever an item is missing (and sometimes I suspect they just can't find the item in s
by MegaButts 10y ago
As a counterpoint, I've never had a positive experience with Instacart. Whenever an item is missing (and sometimes I suspect they just can't find the item in store - one time they told me Whole Foods had no parmesan cheese at all), there is a frustrating back-and-forth texting frenzy to decide whether or not you want something else. Not only is it not what you want, it inevitably costs more, and a typical order will have something like a dozen texts from the shopper. In addition to this, the markups are way too high in my opinion. And since I'm not in the store, I never know what's on sale and can never take advantage of it.
After about a half dozen tries I gave up on Instacart. It was so much worse than just going to the store myself.
- jabzd 10y agoFor what it is anecdotally worth, this has gotten better. It launched in Chicago at least a year ago and the first few orders my wife and I placed, I felt like I should have shopped myself for how many items weren't found and how much hand holding the shopper needed to replace items. We almost gave up on it, but with a baby in the house my wife kept with it and the replacement feedback loop has really gotten much better. Nowadays, out of a 25 item order, maybe 1 item is replaced and usually without a back-and-forth necessary (something reasonable is picked and you have the opportunity to reject it). Also, luckily, in the Chicago market most of the stores are "same-price-as-in-store" and the prices seem fairly reasonable where I mostly believe that.
- CptJamesCook 10y agoYou can set it so that they automatically replace the item with another option w/o communicating with you about it.