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Frankly, I don't know where you live in Canada, but in Quebec, anything you order that arrives defective can be replaced at no cost. It's not good consumer serv

• kohanz 10y ago
  This is true, but the hoops you have to jump through to prove a defect and get said return varies greatly between companies. I think the point of the Apple story is they do it without asking any questions. From what I've read, Dell for example will have you spending at least an hour or two on the phone or in a chat with someone who may end up arguing with you about whether something is an actual defect or not. There's a big difference in how customers are treated.
• danieldk 10y ago
  As the sibling poster said, the point is that one often has to jump through hoops. According to EU laws, the seller has to prove that the customer did not break an item [1]. However, in practice, many companies make it their customer's problem, because they know that most people do not have the resources or time to sue them. Also, even if a company is cooperative, in Germany they normally have 14 days to give you a replacement (except IIRC if it disadvantages you badly). While that is acceptable in some cases, being without a laptop for two weeks can suck. [1] IANAL, but according to German law, when a purchase is broken immediately after buying you have the choice of getting a repair or replacement.