3 ms·

That sounds awful! I know I'm saving a ton of money over a similarly-spec'd MBP (would run me about $2600 Canadian all-in, with no touch bar), I bought a MBP

That sounds awful! I know I'm saving a ton of money over a similarly-spec'd MBP (would run me about $2600 Canadian all-in, with no touch bar), I bought a MBP 2016 last Saturday. It was defective (basically, the kernel would panic in a couple of minutes, probably bad memory). We called Apple support on Sunday (they actually called us within two minutes on request, no need to call and wait). Although they gave us the incorrect advise to make a genius appointment, we went to the store the next day, got the option to either get the money back or get a new machine. No questions asked. I didn't even have to show the defect. MacBooks have a pretty large margin, but you typically get it back in service.

kohanz 10y ago
I totally agree, my current machine is a 2013 MBP and other than me outgrowing it, I've had no complaints. And it was a refurb to boot! If this doesn't work out by some miracle, I'll happily pay the Apple premium. In a moment of weakness I was seduced by the idea of saving $600-800.
pierrebai 10y ago
Frankly, I don't know where you live in Canada, but in Quebec, anything you order that arrives defective can be replaced at no cost. It's not good consumer service, it's the law. (Lemon law.) I've bought tons of stuff at NewEgg and never got problem getting either refund and replacement. I bought a refurbished Acer V3 13" (Skylake, 6GB RAM, 256GB SSD, full HD touch screen) for 700$. Works flawlessly.
- kohanz 10y ago
  This is true, but the hoops you have to jump through to prove a defect and get said return varies greatly between companies. I think the point of the Apple story is they do it without asking any questions. From what I've read, Dell for example will have you spending at least an hour or two on the phone or in a chat with someone who may end up arguing with you about whether something is an actual defect or not. There's a big difference in how customers are treated.
- danieldk 10y ago
  As the sibling poster said, the point is that one often has to jump through hoops. According to EU laws, the seller has to prove that the customer did not break an item [1]. However, in practice, many companies make it their customer's problem, because they know that most people do not have the resources or time to sue them. Also, even if a company is cooperative, in Germany they normally have 14 days to give you a replacement (except IIRC if it disadvantages you badly). While that is acceptable in some cases, being without a laptop for two weeks can suck. [1] IANAL, but according to German law, when a purchase is broken immediately after buying you have the choice of getting a repair or replacement.

kohanz 10y ago

I totally agree, my current machine is a 2013 MBP and other than me outgrowing it, I've had no complaints. And it was a refurb to boot! If this doesn't work out by some miracle, I'll happily pay the Apple premium. In a moment of weakness I was seduced by the idea of saving $600-800.

pierrebai 10y ago

Frankly, I don't know where you live in Canada, but in Quebec, anything you order that arrives defective can be replaced at no cost. It's not good consumer service, it's the law. (Lemon law.) I've bought tons of stuff at NewEgg and never got problem getting either refund and replacement. I bought a refurbished Acer V3 13" (Skylake, 6GB RAM, 256GB SSD, full HD touch screen) for 700$. Works flawlessly.

kohanz 10y ago
This is true, but the hoops you have to jump through to prove a defect and get said return varies greatly between companies. I think the point of the Apple story is they do it without asking any questions. From what I've read, Dell for example will have you spending at least an hour or two on the phone or in a chat with someone who may end up arguing with you about whether something is an actual defect or not. There's a big difference in how customers are treated.
danieldk 10y ago
As the sibling poster said, the point is that one often has to jump through hoops. According to EU laws, the seller has to prove that the customer did not break an item [1]. However, in practice, many companies make it their customer's problem, because they know that most people do not have the resources or time to sue them. Also, even if a company is cooperative, in Germany they normally have 14 days to give you a replacement (except IIRC if it disadvantages you badly). While that is acceptable in some cases, being without a laptop for two weeks can suck. [1] IANAL, but according to German law, when a purchase is broken immediately after buying you have the choice of getting a repair or replacement.