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Not sure how often this happens, but if it is frequent, Tesla should simply offer to take the damaged vehicle as a trade-in toward a new model, and allow the ow
by grandalf 10y ago
Not sure how often this happens, but if it is frequent, Tesla should simply offer to take the damaged vehicle as a trade-in toward a new model, and allow the owner to stop making payments until the new car is ready for delivery.
Not a scalable strategy, but surely a blog post like this one does tremendous harm to Tesla's brand reputation and so it's worth having a good (if costly) solution in place.
- khedoros1 10y agoThere was another Tesla repair story, where the guy had bought the floor model, or something. It was basically a lemon, and Tesla's solution was to offer to sell him a new car at the difference between the sales prices ($20-$30k, I think). The people in this story also bought a discounted car. Personally, I'd be loath to spend a car's worth of money to trade "up" to another vehicle from the same manufacturer.
- grandalf 10y ago> Personally, I'd be loath to spend a car's worth of money to trade "up" I completely agree. But they are put into a position where the car is completely illiquid as an asset and also offers no transportation value for an indeterminate amount of time, which limits the owner's ability to plan or pursue a reasonable plan B. If the parts scarcity was expected to last 12 months and the cost of renting a loaner was $200/month, perhaps the owner would turn out to be better off trading it in and taking delivery of a new Tesla. Another way to handle it would be for insurers to bake in the possibility of a year long wait for parts into the price of collision coverage loaner options. If the scenario is rare this insurance would be cheap.