There was one time that I tried to submit a correction to Google Maps anyway, not out of generosity but just to fix a navigation glitch, and the team that handl

There was one time that I tried to submit a correction to Google Maps anyway, not out of generosity but just to fix a navigation glitch, and the team that handles that data was quite rude about it. I was trying to point out that if you're in Cambridge, MA and you voice search for "transit directions to Harvard Square", you should get directions to the well-known public square and commercial hub, not a mall parking lot in Charlestown. After I tried to convey this through an interface that had no option for "you're failing to give directions to this extremely relevant place", they testily told me that the mall data was 100% correct. A team of people who had probably not been to the Boston area questioned who I was to tell them what is or isn't named Harvard Square. Eventually I got it fixed by Google's real bug report process: bringing it up in conversation around people who worked at Google.