When the Jawbone first came out their support wasn't bad. They had live chat, email support, forums and telephone support. The first thing they shuttered was th

When the Jawbone first came out their support wasn't bad. They had live chat, email support, forums and telephone support. The first thing they shuttered was the live chat. Soon the email support became useless as the emails would stay in limbo for up to a week. Calling them directly was the only way to get help. Of course you had to suffer through the long wait times. As for the support, they were generally on the customers side. Then again the Jawbone UPs were plagued with issues so they had no choice but to exchange it for you. Overall, I don't think it was terrible, but it definitely got progressive worse especially when they got into a legal battle with Fitbit.