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Did they ever have good support? One of their key selling points to me over Fitbit is that they support HealthKit on iOS. However, there was a critical bug th
by qzervaas 10y ago
Did they ever have good support?
One of their key selling points to me over Fitbit is that they support HealthKit on iOS.
However, there was a critical bug that prevented the HK integration from working properly.
As someone who knows HealthKit pretty well, I went in circles for weeks trying to get them to fix it - every response would reset the thread back to the agent walking me through basic steps, no hint of reading the ticket history.
Super frustrating, so I just stopped using it at that point.
- ceejayoz 10y agoFYI, Fitbit's API lets third-party sync apps send your Fitbit data off to HealthKit. http://syncsolver.com/ http://syncsolver.com/ is the one I use.
- rickyc091 10y agoWhen the Jawbone first came out their support wasn't bad. They had live chat, email support, forums and telephone support. The first thing they shuttered was the live chat. Soon the email support became useless as the emails would stay in limbo for up to a week. Calling them directly was the only way to get help. Of course you had to suffer through the long wait times. As for the support, they were generally on the customers side. Then again the Jawbone UPs were plagued with issues so they had no choice but to exchange it for you. Overall, I don't think it was terrible, but it definitely got progressive worse especially when they got into a legal battle with Fitbit.