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30% in a year is "solid"? If Apple released something that failed 70% of the time on launch day they would never hear the end of it. The original Newton's handw

30% in a year is "solid"? If Apple released something that failed 70% of the time on launch day they would never hear the end of it. The original Newton's handwriting recognition was way better than that.

wheelerwj 10y ago
wow, both of those points are entirely out of context. First, their BOT api which is the product in question, works 100% of the time. the failure rate mentioned has to so with conversation that require humans as opposed to entirely AI driven. A better Apple analogy would be Siri. if Siri failed to even acknowledge a request 70% of the time, it would indeed be catastrophic. But siri does often fail at providing relevant results and while frustrating, is entirely expected. We could argue more, but as you and I have both noted, the main substance of the interview is not provided.
- Tloewald 10y ago
  I don't think I'm being unfair. Newton's handwriting recognition worked "100%" of the time by that measure. I assume we are comparing quality of outcomes not whether the API accepts the arguments it says it does and produces data in the format it promises.
- alaskamiller 10y ago
  Still not quite there. FB's third party access to the messenger platform (aka you and the article calling it the bot api) is supposedly failing 30%. That number, if I were to guess where it came from, likely came from the fact that a chat bot app has to be submitted to Facebook for approval. That means FB has a running tally of how many chat bot accounts exists within their ecosystem. Maybe that number is 100k. Likewise, because messages are passed to FB to then be passed to the user, FB has a runny tally of the sentimental analysis or even the blocking analysis (users have the option to block bot accounts). From there they can ascertain that 70,000 bot accounts result in negative interactions, discontinued use, or results in the user banning the bot. This is the equivalent of Apple opening up third party access to the Siri platform and seeing that developers and users don't like the 70% of the ways to interact with Siri. Or Amazon saying that users don't like 70% of the Alexa Skills available.

wheelerwj 10y ago

wow, both of those points are entirely out of context. First, their BOT api which is the product in question, works 100% of the time. the failure rate mentioned has to so with conversation that require humans as opposed to entirely AI driven. A better Apple analogy would be Siri. if Siri failed to even acknowledge a request 70% of the time, it would indeed be catastrophic. But siri does often fail at providing relevant results and while frustrating, is entirely expected. We could argue more, but as you and I have both noted, the main substance of the interview is not provided.

Tloewald 10y ago
I don't think I'm being unfair. Newton's handwriting recognition worked "100%" of the time by that measure. I assume we are comparing quality of outcomes not whether the API accepts the arguments it says it does and produces data in the format it promises.
alaskamiller 10y ago
Still not quite there. FB's third party access to the messenger platform (aka you and the article calling it the bot api) is supposedly failing 30%. That number, if I were to guess where it came from, likely came from the fact that a chat bot app has to be submitted to Facebook for approval. That means FB has a running tally of how many chat bot accounts exists within their ecosystem. Maybe that number is 100k. Likewise, because messages are passed to FB to then be passed to the user, FB has a runny tally of the sentimental analysis or even the blocking analysis (users have the option to block bot accounts). From there they can ascertain that 70,000 bot accounts result in negative interactions, discontinued use, or results in the user banning the bot. This is the equivalent of Apple opening up third party access to the Siri platform and seeing that developers and users don't like the 70% of the ways to interact with Siri. Or Amazon saying that users don't like 70% of the Alexa Skills available.