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"you'd get complete silence most of the time" This is caller software. They figured it was too wasteful to have operators waiting for the phone for you to ans
by acomjean 10y ago
"you'd get complete silence most of the time"
This is caller software. They figured it was too wasteful to have operators waiting for the phone for you to answer, so a machine dials you and when you answer its supposed to patch you into an operator. Obviously if they're are more calls then operators, you wait, or just hang up....
- eric_the_read 10y agoMy (least) favorite variant of this is the telemarketers who wait for you to say "hello", then, after they quickly conference in the actual operator, they say, "Oh! Sorry, I was having a problem with my headset. Anyway, I'd like to ask you about..."