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I'm a TalkTalk customer, and was on the receiving end of this scam last year. I'm savvy enough to know that all the machines on our network were unlikely to be
by mhw 10y ago
I'm a TalkTalk customer, and was on the receiving end of this scam last year. I'm savvy enough to know that all the machines on our network were unlikely to be suffering from the problems they tried to describe (only one Windows laptop, and that was dual boot with Linux and carefully used).
The most annoying thing (for us) was that they repeatedly called the home number at random intervals through the day until we actually picked up, and then you'd get complete silence most of the time. When they finally managed to get someone on the phone on their end it was easy enough to tell them they were scammers and get rid of them, but I can see how those who are less confident around technology could easily be taken in by them.
- acomjean 10y ago"you'd get complete silence most of the time" This is caller software. They figured it was too wasteful to have operators waiting for the phone for you to answer, so a machine dials you and when you answer its supposed to patch you into an operator. Obviously if they're are more calls then operators, you wait, or just hang up....
- eric_the_read 10y agoMy (least) favorite variant of this is the telemarketers who wait for you to say "hello", then, after they quickly conference in the actual operator, they say, "Oh! Sorry, I was having a problem with my headset. Anyway, I'd like to ask you about..."