Dell support has a similar issue. Relatives of mine have been contacted by people claiming to be from Dell support soon after the person actually opened a case

Dell support has a similar issue. Relatives of mine have been contacted by people claiming to be from Dell support soon after the person actually opened a case with support (so someone has ongoing access to the Dell database). The scammer had the tag of the computer, which I confirmed was correct. They basically said to check the error log of Windows with instructions. There are always some benign errors, which they'll tell you are proof there's something wrong, and then try to get you to download software to fix it. Edit: see https://arstechnica.com/security/2016/01/latest-tech-support-scam-stokes-concerns-dell-customer-data-was-breached/ https://arstechnica.com/security/2016/01/latest-tech-support... and https://krebsonsecurity.com/2016/02/dell-to-customers-report-service-tag-scams/ https://krebsonsecurity.com/2016/02/dell-to-customers-report...