I've found the best results is to use Slack as a central communications repository, whilst still using other tools for better management. Otherwise Slack itsel

I've found the best results is to use Slack as a central communications repository, whilst still using other tools for better management. Otherwise Slack itself can still get noisy and distracting if it is the ONLY method of communication. For example, we use Trello for feature planning and tracking marketing activities etc., but have Trello post to a specific channel in Slack also. Additionally, we use Intercom + Helpscout for customer support, and have those posting to a support Slack channel as well. Then there are the various Amazon reporting and deployment services which also post log messages to Slack. In a nutshell, I can jump on Slack to check the overall 'big picture' view of my SaaS, but not have things get lost in the noise.