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I got a push notification about the issue, but didn't read it. On paying for a coffee this afternoon either my payment worked or the barrista didn't read the de
by amarraja 10y ago
I got a push notification about the issue, but didn't read it. On paying for a coffee this afternoon either my payment worked or the barrista didn't read the decline message - a little lesson for both of us to read and not assume :)
Also from the status page:
If you have incurred FX fees because you were unable to use your Monzo card, we will reimburse you for those fees. Please get in touch once this issue has been resolved.
Just makes you love them that little bit more!
- robinson-wall 10y agoWas it contactless? I've found staff really aren't used to online contactless transactions which can decline, they just take the "card read successfully" beep to mean transaction approved. I've (accidentally) had a free dinner once when I used a locked prepaid card and neither me or the staff behind the bar noticed that it declined.
- amarraja 10y agoIt was. Happened to me in a bar once too, but I got the decline notification so went back (since it was my local haha!)