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When buying commodity items like most produce but in particular packaged goods, there's still an unsolved problem of "how much should I be paying for this?" and
by zaroth 10y ago
When buying commodity items like most produce but in particular packaged goods, there's still an unsolved problem of "how much should I be paying for this?" and oftentimes I see even unit prices which are straight up miscalculated.
The problem seems compounded when shopping for this stuff online, when each individual item is so cheap, it takes too many clicks to realize how badly you are being ripped off.
I find even when grocery shopping online through a store's own site the prices are inflated over in-store. It compounds the anxiety over someone else picking low quality/old stock to the point where I won't grocery shop online as much as would really like to optimize the process.
I also find the menu system and scrolling lists of items an incredibly frustrating way to pick out the right gallon of milk.
I think the underlying fact is that it's extremely expensive for Instacart to provide their service.
I think an automated / lights out grocery store where you order through an app and drive by on the way home to pickup the food would be an order of magnitude more efficient. But you have to build the warehouse (like Amazon does) to allow robots to fill the order.
If you're paying for the overhead of food to be stocked on shelves nicely enough for picky customers to look at it, and then only after that point are you filling an online order, that's hugely wasteful.
- maxerickson 10y agoIt depends a lot on how many online orders you are filling. In a lot of areas there wouldn't be the population density to support a pickup only location, but it's easy for an existing store to implement pickup and delivery services. A locally owned store here has done it using Rosie: https://www.rosieapp.com/ https://www.rosieapp.com/
- zaroth 10y agoEventually the only option will be pickup only. It's the simple evolution of removing as much of the (human) cost as possible. Of course it seems crazy to make the claim today that people won't o inside a store to pick their own groceries. About as crazy at it will seem to people then, that we used to do exactly that.