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In the UK: - make a complaint - ensure the company is recording it as a complaint officially - request that the company provides their "final response" - co
by BillinghamJ 10y ago
In the UK:
- make a complaint
- ensure the company is recording it as a complaint officially
- request that the company provides their "final response"
- contact the Financial Ombudsman Service
Normally mentioning the FOS is enough for all issues to be magically resolved by the supplier instantly, but if not, the FOS a will sort it out for you - free of charge.
The reason companies "shit the bed" about FOS stuff is because they get charged a flat ~£600 if the FOS receives a valid complaint about them, regardless of merit. This is in addition to the compensation they pay you.
- jimnotgym 10y agoThis is true, make sure you say the words, 'I want this recorded as an official complaint', and ask for confirmation. All regulated industries will go the extra mile for this. I was once in a call centre were they had special complaint handlers for people who said the above words, so they could resolve it before the ombudsman hears!
- BillinghamJ 10y agoTechnically, any expression of dissatisfaction must be recorded as a complaint. Many/most companies do not seem to comply with this.